Frozen Feeder Frequently Asked Questions

What types of frozen feeders do you offer?

We provide a variety of high-quality frozen feeders, including mice, rats, asf, rabbits, and chickens - with more variety yet to come! These are suitable for reptiles, birds of prey, and other carnivorous pets.

How do you ensure the quality and safety of your frozen feeders?

We maintain rigorous quality control measures. Our feeders are flash-frozen immediately after processing to preserve freshness and nutritional value.

How should I store frozen feeders?

Store frozen feeders in a freezer at -18°C (0°F) or lower. Keep them in airtight packaging to prevent freezer burn and contamination.

What is the shelf life of your frozen feeders?

When properly stored, our frozen feeders have a shelf life of up to 12 months. For optimal freshness and nutritional value, we recommend using them within this period.

How do I safely thaw frozen feeders?

Thaw frozen feeders in a sealed plastic bag placed in the refrigerator overnight or in warm (not hot) water until fully thawed. Avoid using a microwave or leaving them at room temperature to prevent bacterial growth.

Can I refreeze feeders if they have thawed?

We do not recommend refreezing thawed feeders. Once thawed, they should be used promptly to ensure the safety and health of your pet.

Do you ship frozen feeders? How is shipping handled?

Yes, we ship frozen feeders nationwide. We use insulated packaging with dry ice or gel packs to keep products frozen during transit.

What should I do if my frozen feeders arrive thawed or damaged?

If your order arrives thawed or damaged, please contact us. We will work with you to resolve the issue, which may include a replacement of the damaged products.

Do you offer bulk discounts on frozen feeders?

Yes, we offer bulk discounts and wholesale pricing for large orders. Please contact us at firstchoicefeeders@gmail.com for more information and a customized quote.

How do I choose the right size feeder for my snake?

Select a feeder that is no larger than the widest part of your snake's body. If you're unsure, we recommend consulting the breeder or store you received it from.

Are your frozen feeders suitable for all carnivorous pets?

Our frozen feeders are suitable for a wide range of carnivorous pets, including snakes, lizards, birds of prey, and some exotic mammals. Please ensure the feeder type and size are appropriate for your specific pet.

Do you ship frozen feeders? How is shipping handled?

Yes, we ship frozen feeders. We package them carefully to ensure they arrive in good condition, using appropriate insulation and temperature control measures based on expected temperatures during transit.

Can I pick up my order to avoid shipping costs?

Yes, local customers can choose to pick up orders from our local meetups or any of the reptile expos we vend. Select the “Green Bay Meet Up” or the “Reptile Expo Meet Up” option at checkout, and we will contact you confirming the order pickup location, date, and time.

How can I encourage my pet to accept frozen feeders?

If your pet is new to frozen feeders, you may need to transition them gradually. Warming the feeder slightly or using feeding tongs to mimic movement can help.

Didn't find the answer you're looking for?
Feel free to reach out to our customer service team at firstchoicefeeders@gmail.com. We're here to help!